关键词: 知识管理；非结构化知识；专业细分领域；需求定义

Abstract: Knowledge management, as a key link in creating value for enterprises, is of great significance in improving business efficiency. Especially in the process of vehicle development, the accumulation of unstructured data is particularly abundant, how to effectively manage and utilize this data has become the focus of attention for enterprises. Therefore, from the perspective of promoting business digitization and data commercialization, it is proposed to build an unstructured knowledge management system specifically for the field of vehicle expertise. This system is based on a maturity model of unstructured data management capabilities, which carefully defines preliminary requirements and overall planning, divides knowledge classification based on professional sub domains. At the same time, advanced technologies such as the Share Point platform, Elastic Search engine, Office Online functional components are utilized to ensure that the knowledge management system not only has efficient business relevance, but also has functional ease of use and user-friendly interface. The establishment of this system will comprehensively improve the efficiency of business operations and create greater value for the enterprise.

Key words: Knowledge management; Unstructured knowledge; Subject matter expert; Requirement definition